Terms of Service.

1. Who we are

Wizetrace ("Wizetrace," "we," "us," or "our") provides asset and device tracking tools - QR tagging, warranty, insurance, service, and pollution-certificate tracking, and a central dashboard - through our website, web portal, and mobile apps (together, the "Service"). These Terms of Service ("Terms") are a binding agreement between you and Wizetrace.

2. Accepting these terms

By creating an account, verifying your phone number, or otherwise using the Service, you confirm that you can form a binding contract with us and agree to these Terms and our Privacy Policy. If you're using the Service on behalf of an organization, you confirm you have authority to bind that organization, and "you" refers to that organization as well.

3. Your account

You sign in with a phone number verified by a one-time passcode rather than a password. You're responsible for keeping access to that phone number secure and for all activity that happens under your account. Tell us right away at support@wizetrace.com if you suspect unauthorized access.

4. The Service

Wizetrace lets you record devices/assets, assign them to locations and categories, attach photos, generate QR codes for quick lookup, and track warranty, insurance, service/AMC, and pollution-certificate information with expiry reminders. A QR code's public view shows selected device details to anyone who scans it, without requiring them to log in - don't generate one for a device if you don't want that information visible to someone who finds the physical tag.

We're actively developing the Service, including mobile apps that are not yet available. Features, limits, and pricing may change, and we'll do our best to give notice of material changes.

5. Your content & documents

You keep ownership of the information and documents you upload - device photos, purchase bills, warranty cards, service invoices, insurance policies, and pollution certificates ("Your Content"). By uploading Your Content, you grant us a limited license to host, store, process, and display it solely to provide the Service to you (and to anyone you've shared it with via a family plan, organization, or public QR code).

You're responsible for Your Content and confirm you have the right to upload it. Don't upload documents containing sensitive information about people other than yourself without their consent.

6. AI-generated data

When you upload a document, we use an AI extraction provider to read it and prefill fields like dates, amounts, and vendor details. This extraction can be wrong, incomplete, or miss context a human reader would catch - always review extracted values before relying on them. We're not liable for decisions made based on inaccurate AI-extracted data; the source document and your own review remain the record of truth.

7. Subscriptions & billing

Wizetrace offers a Free plan and paid plans (currently Starter, Standard, and Family) with higher limits, such as more devices, spaces, or family members. Current plans, prices, and limits are shown on our website and in the portal and may change with notice. Paid plans can be billed monthly or yearly; yearly billing is offered at a discount.

7.1 Payments and invoices

• Paid plans are charged in advance for the chosen billing cycle (monthly or yearly), in the currency shown at purchase.
• Prices may be shown with or without taxes. Applicable taxes, including GST where required, are added or included as shown at payment.
• An invoice is issued for each payment and is available from your account.
• We do not store full payment card numbers ourselves. Payments made through a payment partner are also subject to that partner's terms.

7.2 Renewals

• Paid plans renew at the end of each billing period for the same plan and billing cycle unless you cancel before the period ends.
• Renewals are charged at the price in effect at the time of renewal. If we change a plan's price, the new price applies from your next renewal, not to a period you have already paid for.
• If a renewal payment isn't received, your account may be moved to the Free plan at the end of the current period.

7.3 Free trial

• Eligible users can start a one-time 14-day free trial of a paid plan while on the Free plan. Each user can use a free trial only once.
• No payment is taken for the trial. When it ends, your account automatically returns to the Free plan unless you buy a paid plan.
• A trial can't be extended or kept with "Keep my plan"; to continue with paid features, choose a paid plan.

7.4 Upgrades

• You can upgrade to a higher plan at any time, and the upgrade takes effect immediately.
• When you upgrade during a paid period, you get a credit for the unused days of your current plan, which is deducted from the new plan's price. Your current billing period's end date stays the same.
• Upgrading from the Free plan or from a free trial is charged at the new plan's full price, since there is no paid time to credit.

7.5 Downgrades

• Moving to a lower-priced plan isn't available during a paid period. To switch to a cheaper plan, cancel your current plan; it stays active until the end of the period, after which you can choose the cheaper plan.
• If your usage (for example, the number of devices or spaces) is above the new plan's limits, you may need to reduce it, and adding more may be blocked until you're within the limits.

7.6 Cancellation and refunds

• You can cancel a paid plan at any time from your account. Cancellation stops future renewals.
• You keep your paid features until the end of the current billing period. After that, your account moves to the Free plan.
• Changed your mind? Choose "Keep my plan" before the period ends to undo the cancellation, and your plan continues to renew as normal.
• Fees are non-refundable, including for the unused part of a billing period, except where required by law or stated otherwise at the time of purchase.
• Cancelling a plan doesn't delete your account, devices, or documents. You can still manage or delete your data as described in our Privacy Policy.

7.7 Family plans and billing

• Family members share the plan owner's subscription and its limits; they don't have a separate subscription of their own.
• Only the plan owner can change, cancel, or start a trial on a family plan, and the owner is responsible for its payments.

8. Family & organization plans

A family plan owner can see devices added by members of their family group. Within an organization, administrators assign roles and permissions that control what members can see and do. If you invite someone into your family plan or organization, you're responsible for making sure they're comfortable with what that sharing exposes to you and other members.

9. Acceptable use

You agree not to:

• Use the Service for anything unlawful, fraudulent, or to misrepresent asset ownership, warranty, or insurance status.
• Attempt to access another user's account, organization, or data without authorization.
• Reverse-engineer, scrape, or interfere with the Service's normal operation, including circumventing rate limits.
• Upload malicious files or content that infringes someone else's rights.
• Use generated QR codes or public device links to expose someone else's personal information without their consent.

10. Intellectual property

The Service, including its design, branding, and underlying software, belongs to Wizetrace and our licensors. These Terms don't grant you any rights to our trademarks or branding beyond what's needed to use the Service as intended.

11. Third-party services

The Service relies on third-party infrastructure - including our AI extraction provider, our cloud hosting/authentication/storage provider, and our email provider - to operate. We're not responsible for outages or issues originating from those providers, though we work to minimize their impact on you.

12. Disclaimers

The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose. We don't guarantee the Service will be uninterrupted, error-free, or that AI-extracted data will always be accurate. Expiry reminders are a convenience, not a guarantee - you remain responsible for tracking your own warranty, insurance, service, and compliance deadlines.

13. Limitation of liability

To the maximum extent permitted by law, Wizetrace won't be liable for indirect, incidental, or consequential damages arising from your use of the Service, including a missed reminder, an inaccurate AI extraction, or a lapsed warranty/insurance/service window. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

14. Termination

You can delete your account at any time from within the portal. We may suspend or terminate your access if you violate these Terms, pose a security risk, or if required by law. On termination, your right to use the Service ends immediately; data handling after that point is governed by our Privacy Policy.

15. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts in Ernakulam, Kerala, India.

16. Changes to these terms

We may update these Terms from time to time. If we make material changes, we'll update the "Last updated" date above and, where appropriate, notify you directly. Continuing to use the Service after changes take effect means you accept the updated Terms.

17. Contact

Questions about these Terms? Reach us at:

• Email: support@wizetrace.com
• Phone: +91 9746463537
• Address: Collective Coworks Phase 2, Kusumagiri, Kakkanad, Kochi, Ernakulam, Kerala, India - 682030